mingary counselling service -

Mingary-Cairnmillar Counselling Service
Collins Street Melbourne

The Mingary Cairnmillar- Counselling & Assessment Community Clinic is a key part of our not-for-profit work, reflecting our commitment to making quality mental health care accessible to all. We offer free individual counselling for people aged 4 and above, as well as low-cost assessment services, including cognitive, vocational, and achievement assessments. Services are available both in person and via virtual care (telehealth). Services are delivered by provisional psychologists and counsellors in training under the guidance of experienced supervisors.

• No referral needed
• Unlimited individual counselling sessions
• Low-Cost Assessments (Concessions available)
• In-person and virtual care (telehealth)

Our services are inclusive and affirming of diversity in all its forms. We believe access to quality mental health care should be available to everyone.

Make an appointment

Request an appointment online here
Or call us on 1800 391 393 (free call) or email us at clinic@cairnmillar.org.au

How to locate us for In-Person Appointments

If you are visiting us in person, direction details can be found here

Preparing for virtual care (telehealth) session:

If you have scheduled in your session via telehealth (phone or video) - OR, it has been changed to telehealth for exceptional circumstances, the below guide will assist you in what to expect.
When your clinician contacts you we request that you are in a private and quiet space.

• VIDEO SESSION:
  Your clinician will email you at the time and date of your appointment with a link to connect into a video conferencing session. You can click on the link within that email and follow the prompts to access the video call. You will need a smartphone, tablet, or computer with camera and microphone capabilities.   
  
• PHONE SESSION:
  If video sessions are not your preferred option, you can have your session by phone. Your clinician will call you on your listed contact number at the time of your appointment. If they can't reach you the first time, they may try again within 5-10 minutes of your appointment time. It's recommended to be near your phone at the time of the appointment to avoid missed calls.

 Technical issues can happen, and we are with you every step of the way.
Your clinician has your contact details, so they can call you or email you to check in if you haven't been able to connect. You can also call us 1800 391 393 for help. Any issues connecting on the first appointment won't disrupt how your appointment runs when we do get you connected. We find that once someone connects the first time, it's very simple and easy to do it again for future sessions.

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**Disclaimer: Whilst our clinicians are able to support clients during sessions, we are not a crisis support center. If we are not a suitable service for your needs at this time, we may be able to provide information on other support services, or you can contact the following crisis numbers as per your need.

Crisis Numbers

Organisation	Contact	Operating Hours & Description
Emergency Services	000	24 hours/7 days a week. Call this number in emergency situations when immediate police, fire or ambulance assistance is required.
Lifeline	13 11 14	Lifeline is available 24 hours a day to listen, without judgement to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.
SuicideLine Victoria	1300 651 251	SuicideLine Victoria is a 24/7 telehealth provider that offers free professional phone and online counselling for people living in Victoria.
MensLine Australia	1300 789 978	24 hours/7 days a week. MensLine Australia is a telephone and online counselling service offering support for Australian men anywhere, anytime.
Sexual Assault Crisis Line	1800 806 292	5 pm–9 am/7 days. Victims/survivors of past and recent sexual assault.
Kids Helpline	1800 551 800	24/7 Telephone counselling service for people aged between 5 and 25.
BeyondBlue	1300 224 636	24 hours/7 days a week. Call, online chat and online forums.
Safe Steps	1800 015 188	Safe Steps is Victoria’s 24/7 family violence response centre. Providing specialist support services for anyone in Victoria who is experiencing or afraid of family violence.
13YARN	13 92 76	24 /7 Crisis support for Aboriginal and Torres Strait Islanders. 13YARN is the first national service of its kind for Aboriginal & Torres Strait Islander people in crisis. They offer a confidential one-on-one over the phone yarning opportunity and support with a trained Lifeline Aboriginal & Torres Strait Islander Crisis Supporter for mob who are feeling overwhelmed or having difficulty coping.

In order to continuously improve clinic quality and safety we actively seek feedback from clients relating to their levels of satisfaction across various aspect of the clinic. Our ratings have consistently been between 4 and 5 out of 5 (where 5 is highly satisfied). We also receive short answer responses in relation to what was great, or where we can improve. Feedback is critical for helping inform changes so we can achieve the best outcomes for client care.